Free Shipping all orders and No Handling Charge orders over $99

Midwest Pool & Spa

Shipping Policy

Midwest Pool & Spa offers Free Shipping on all orders. For orders over $99.00 we will waive the $9.99 Handling Charge. A flat rate Handling charge of $9.99 per order on orders $ 98.99 or less. This applies to Primo BBQ's and Pools also. Any return refund will charged back for the actual cost of shipping an item to the consumer, regardless of whether a charge was made for shipping and or handling.

Shipping Rate Exceptions:

For exact shipping rates, add items to your cart and proceed to checkout. From there, enter your zip code and your shipping rate for all items in your cart will be populated.

Locations We Ship To:

Midwest Pool & Spa (mwpools.com) only ships orders within the contiguous United States (Lower 48 States & DC). Sorry we are not able to ship to Alaska, Hawaii, Puerto Rico, Guam, or other American Territories, APO, FPO, DPO addresses.

Shipping Address:

All orders will ship to verified billing address of the credit card or Commercial Store Charge Account. Credit Cards with PO Box Billing addresses will have to be verified in person by publically available contact methods.

Delivery Times:

Once an order is received it may take 1-2 days to process. Typically we process orders at 12:00PM Central Time Monday-Friday. Our typical order processing time is within 24 hours. UPS / USPS delivery times are 1-5 business days (Monday-Friday). Orders received after 12:00pm (noon central time) on Friday may not be processed until Monday. Items marked as shipping from warehouse, are not stocked in our locally controlled warehouses and may take 10-14 days to ship and or arrive at your destination. Inventory on hand at time of order is subject to prior sale. Actual inventory quantities on hand is not always accurate as of the time of purchase. Any item marked as on hand may not actually be in stock in our company owned buildings. On hand item quantities are a sum total of all of our locations and do not reflect any one retail, brick and mortar store stock inventory levels.

Defective Items / No Returns:

Midwest Pool & Spa (mwpools.com) does not warranty or guarantee any items sold on this site or in our stores. All defective items are subject to the factory warranty for the item, and may not be returned to Midwest Pool & Spa or mwpools.com. Any damaged merchandise claims must be made with the carrier. Midwest Pool & Spa and mwpools.com accept no responsibility for damaged items. All items are delivered to the shipping carrier free from damage. Any return refund will charged back for the actual cost of shipping an item to the consumer, regardless of whether a charge was made for shipping and or handling.

Wrong Orders:

Items ordered in error are the consumers responsibility. Items may not be returned without a Returm Merchandise Authorization. You are responsible for the cost return shipping , packing and insurance. Restocking fees of up to 100% may apply to items that are authorized for returns, if the item is used or of reduced value. There are no returns allowed on electrical items, Chemicals (Individuals are not allowed by law, to ship chemicals) No returns of Pools, Pool packages Automatic Cleaners or of any item that has been in water. Any return refund will charged back for the actual cost of shipping an item to the consumer, regardless of whether a charge was made for shipping and or handling. If the wrong item is shipped to you because of an error in description or shipping error by Midwest Pool and Spa then we will make every effort to correct the error.

Refused Shipments:

Refused shipments without a Carrier Damage claim will be charged to the customer. You are responsible for the cost of original shipment to your destination and Carrier Charges for return shipping , packing and insurance. Restocking fees of up to 100% may apply to items that returned by refused delivery that are not part of a Carrier Damage Claim.

Sales Tax Policy:

State Sales Tax will be charged on all orders shipped to a Nevada or Missouri address. In the rare occasion we need to ship an item from outside our 5 main warehouses (Springfield MO, Sparks NV, Atlanta GA, Berea OH or Mesa AZ) we will charge State Sales Tax to New York, Massachusetts, Maryland, Michigan, Nebraska, California, Florida, Tennessee, Connecticut and Nevada. We will email you to confirm sales taxes in these cases. We will strive to ship from a stocking main warehouse in all cases before we choose a non affiliated warehouse. If the order must be taxed we will email you for your approval.

Tax-Exempt Documentation:

US Gov't / State or Local Gov't Purchasers Sales tax does not apply to purchases made by the United States Government. In order to document that a sale has been made to the U.S. Government, we need to obtain a copy of one of the following: Federal / State tax ID certificate, Certificate of exempt status or Government Voucher

Other Exempt Purchasers:

All other exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate, or other acceptable proof of your exempt status for the state where the items will be shipped. The documentation submitted should include the name of the merchant who sold the items and the name of the organization that purchased the items.

How to submit this information:

First, place your order through our website, add comments "Tax Exempt". Then submit the necessary information by fax or e-mail in order to place your order tax exempt. Our fax number is (417) 890-4611. You may also send scanned copies in PDF format to info@mwpools.com.

Please include the following:

  • Your order number
  • E-mail address
  • Acceptable proof of your exempt status (as outlined above)
  • The name of the organization that purchased the items
  • If sending a fax, mark your fax "Attn: Tax Exempt"

While you only need to submit this information once for each applicable merchant, you need to comment on all orders that may be taxed in the shopping cart "Tax Exempt" on each order to request a refund for the tax on your purchase.

Effect of the Internet Tax Freedom Act:

Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. Remote sellers (including Internet retailers and catalog companies) are generally required to collect taxes where they have a physical selling presence. If they do not have any such presence, they are not required to collect sales taxes.

The Internet Tax Freedom Act (ITFA) has been renewed through November 1, 2014.

Please note, the ITFA was primarily intended to prevent state and local governments from imposing new or discriminatory taxes on Internet transactions and on Internet access. Despite the name of the Act, ITFA does not preclude state and local governments from imposing existing sales tax collection requirements on companies selling over the Internet.

Colorado, Oklahoma, South Carolina, South Dakota, Tennessee and Vermont Sales Tax

For those customers purchasing from mwpools.com and shipping to Colorado, Oklahoma, South Carolina, South Dakota, Tennessee, or Vermont:

We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

Colorado:

Colorado HB 1193, enacted in February 2010, required online retailers to provide a detailed purchase report to customers with more than $500 of annual Colorado purchases by January 31st and to provide a summary purchase report with the total amount of each customer's annual Colorado purchases to the Colorado Department of Revenue by March 31st. This law is currently the subject of a legal challenge brought by the Direct Marketing Association and others. In the meantime, the U.S. District Court has suspended enactment of the law while the legal challenge proceeds.

Oklahoma:

For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov. We are required to provide the notice above for Oklahoma purchases based on Oklahoma law (HB 2359) enacted in June 2010.

South Carolina:

Please be aware that you may owe South Carolina Use Tax on your purchases. You may visit www.sctax.org to pay the use tax or you may report and pay the tax on your South Carolina Income Tax Form. We're required to provide this notice based on South Carolina law Section 12-36-2691(E)(1).

South Dakota:

For South Dakota purchasers, the tax may be reported and paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website. We are required to provide the notice above for South Dakota purchases based on South Dakota law (SB 146) enacted in April 2011.

Tennessee:

Please be aware that purchases shipped to Tennessee may be subject to Tennessee Use Tax (T.C.A. § 67-6-210) unless an exemption exists under Tennessee law. A sale is not exempt under Tennessee law because it is made through the Internet. Payments of applicable Tennessee use tax may be made through the Tennessee Department of Revenue's Website at https://apps.tn.gov/usetax.

Vermont:

For Vermont purchasers, the tax may be reported and paid on the Vermont use tax form. The use tax form and corresponding instructions are available on the Vermont department of taxes website. We are required to provide the notice above for Vermont purchases based on Vermont law (H 436) enacted in May 2011.