Shipping Policy

MIDWEST POOL & SPA

During the COVID-19 Crisis, we are OPEN for Retail Shopping, Curbside Pick Up, Buy Online Pick Up at store, or ship to Home


Due to COVID-19 related issues, and increades Online demand

We cannot guarantee shipping by the same day or Next day, on every order or lead time predictability. Our shipping department is working hard to ship all in stock orders same day, but there could be a 2-6 day shipment delay. If your order must arrive to you by a certain day, please contact us first and we will provide you with a more definitive shipping and receipt of your order.


SHIPPING POLICY

Midwest Pool & Spa offers Free Shipping on most orders. For orders over $99.00 we will waive the $9.99 Handling Charge. A flat rate Handling charge of $9.99 per order on orders $ 98.99 or less. Primo BBQ's and Pools may incur a shipping Surcharge to Select States. Currently Western states are charged $200 or $250 extra for Doughboy Pools. Any return refund will charged back for the actual cost of shipping an item to the consumer, regardless of whether a charge was made for shipping and or handling. Total Pool Shipping Usually exceeds $450 and will not be refunded on refused deliveries or returns, unless a damage claim is filed with the trucking company at the time of delivery.

SHIPPING RATE EXCEPTIONS:

Truckline items may have a shipping surcharge option on the item page. For exact shipping rates, add items to your cart and proceed to checkout. From there, enter your zip code and your shipping rate for all items in your cart will be populated.

LOCATIONS WE SHIP TO:

Midwest Pool & Spa (mwpools.com) only ships orders within the contiguous United States (Lower 48 States & DC). Sorry we are not able to ship to Alaska, Hawaii, Puerto Rico, Guam, or other American Territories, APO, FPO, DPO addresses.

SHIPPING ADDRESS:

All orders will ship to verified billing address of the credit card or Commercial Store Charge Account. Credit Cards with PO Box Billing addresses will have to be verified in person by publicly available contact methods.

DELIVERY TIMES:

Once an order is received it may take 1-2 days to process. Typically we process orders at 12:00PM Central Time Monday-Friday. Our typical order processing time is within 24 hours. UPS / USPS delivery times are 1-5 business days (Monday-Friday). Orders received after 12:00pm (noon central time) on Friday may not be processed until Monday. Items marked as shipping from warehouse, are not stocked in our locally controlled warehouses and may take 10-14 days to ship and or arrive at your destination. Inventory on hand at time of order is subject to prior sale. Actual inventory quantities on hand is not always accurate as of the time of purchase. Any item marked as on hand may not actually be in stock in our company owned buildings. On hand item quantities are a sum total of all of our locations and do not reflect any one retail, brick and mortar store stock inventory levels.

DEFECTIVE ITEMS / NO RETURNS:

Midwest Pool & Spa (mwpools.com) does not warranty or guarantee any items sold on this site or in our stores. All defective items are subject to the factory warranty for the item, and may not be returned to Midwest Pool & Spa or mwpools.com. Any damaged merchandise claims must be made with the carrier. Midwest Pool & Spa and mwpools.com accept no responsibility for damaged items. All items are delivered to the shipping carrier free from damage. Any return refund will charged back for the actual cost of shipping an item to the consumer, regardless of whether a charge was made for shipping and or handling.

WRONG ORDERS:

Items ordered in error are the consumers responsibility. Items may not be returned without a Returm Merchandise Authorization. You are responsible for the cost return shipping , packing and insurance. Restocking fees of up to 100% may apply to items that are authorized for returns, if the item is used or of reduced value. There are no returns allowed on electrical items, Chemicals (Individuals are not allowed by law, to ship chemicals) No returns of Pools, Pool packages Automatic Cleaners or of any item that has been in water. Any return refund will charged back for the actual cost of shipping an item to the consumer, regardless of whether a charge was made for shipping and or handling. If the wrong item is shipped to you because of an error in description or shipping error by Midwest Pool and Spa then we will make every effort to correct the error.

REFUSED SHIPMENTS:

Refused shipments without a Carrier Damage claim will be charged to the customer. You are responsible for the cost of original shipment to your destination and Carrier Charges for return shipping , packing and insurance. Restocking fees of up to 100% may apply to items that returned by refused delivery that are not part of a Carrier Damage Claim.

SALES TAX POLICY:

State Sales Tax will be charged on all orders shipped to a Missouri address. In the rare occasion we need to ship an item from outside our 5 main warehouses (Springfield MO, Sparks NV, Atlanta GA, Berea OH or Mesa AZ) we will charge State Sales Tax to Nevada, New York, Massachusetts, Maryland, Michigan, Nebraska, California, Florida, Tennessee, Connecticut and Nevada. We will email you to confirm sales taxes in these cases. We will strive to ship from a stocking main warehouse in all cases before we choose a non affiliated warehouse. If the order must be taxed we will email you for your approval.

EFFECT OF SUPREME COURT "WAYFAIR DECISION":

We have determined that we are operating below all states and Washington DC "de-minimus" provisions, in all states that have sales / use taxes. Except, Kansas, which does not have a minimum sales volume for exemption. The Kansas Attorney General 2019-8 opinion states Kansas is not allowed by federal law, to collect Internet Sales tax, due to not having a "de-minimus" sales volume provision. Our exemption does not relieve any states residents of their Sales or Use Tax responsibilities.

On June 21, 2018, The United States Supreme Court ruled in South Dakota versus Wayfair, that states can mandate that businesses without a physical presence in a state with more than 200 transactions or $100,000 in-state sales collect and remit sales taxes on transactions in the state. This decision overturned the Court’s 1992 decision in Quill v. North Dakota and 1967 decision.

TAX-EXEMPT DOCUMENTATION:

US Government / State or Local Government Purchasers Sales tax does not apply to purchases made by the United States Government. In order to document that a sale has been made to the U.S. Government, we need to obtain a copy of one of the following: Federal / State tax ID certificate, Certificate of exempt status or Government Voucher

OTHER EXEMPT PURCHASERS:

All other exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate, or other acceptable proof of your exempt status for the state where the items will be shipped. The documentation submitted should include the name of the merchant who sold the items and the name of the organization that purchased the items.

HOW TO SUBMIT THIS INFORMATION:

First, place your order through our website, add comments "Tax Exempt". Then submit the necessary information by fax or e-mail in order to place your order tax exempt. Our fax number is (417) 889-9112  You may also send scanned copies in PDF format to info@mwpools.com

PLEASE INCLUDE THE FOLLOWING:

  • Your order number
  • E-mail address
  • Acceptable proof of your exempt status (as outlined above)
  • The name of the organization that purchased the items
  • If sending a fax, mark your fax "Attn: Tax Exempt"

While you only need to submit this information once for each applicable merchant, you need to comment on all orders that may be taxed in the shopping cart "Tax Exempt" on each order to request a refund for the tax on your purchase.

updated February 18th 2020 4:12pm Central